Participant Navigator, Healthy Brain Network (HBN)

Organizational Summary

The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we’re helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry.

Job Summary

The Child Mind Institute is seeking a highly skilled and motivated individual to join our team as a Participant Navigator with the Healthy Brain Network (HBN), an exciting new initiative aimed at collecting imaging, genetic, and phenotypic data from 10,000 children and adolescents throughout NYC. The Participant Navigator works closely with the clinical and administrative teams to support research participants and their families during their visits to HBN sites. The Participant Navigator will work from one of the HBN sites and, under the supervision of clinicians, will directly interface with research participants to conduct recruitment and administration of research assessments. A multitude of assessments will be administered to participants including cognitive and behavioral testing, physical fitness, fMRI, EEG and blood draws.

Reporting to the Research Coordinator, Healthy Brain Network, this is a non-exempt position lovated at one of our HBN sites. We offer competitive salary and benefits.

Responsibilities

  • Welcome and greet research participants and their families, in person or on the phone, answering or referring inquiries.
  • Optimize participant satisfaction, clinician-participant encounter, and room utilization by assisting with daily scheduling of office resources.
  • Facilitate participant flow by notifying clinician and research teams of participant arrival, monitoring delays, and communicating effectively in a polite and consistent manner with participants and team members.
  • Receive, log, and store all incoming office deliveries.
  • Ensure availability of records by retrieving information for clinician and research teams.
  • Responsible for keeping the reception area clean and organized.
  • Keep office supplies adequately stocked by anticipating office needs and monitoring office equipment.
  • Ensure a high quality experience for research participants.
  • Assist in preparing participants for MRI and EEG scans.
  • Perform data collection with participants and parents under the supervision of research and clinical staff.
  • Ensure the protection of personal and sensitive information collected from participants.
  • Register new participants and update existing participant information.
  • Assist with the scoring of assessments and questionnaires.
  • Attend team meetings.
  • Other duties as assigned.

Qualifications

  • Associates degree and 1-2 years of relevant experience preferred, or high school diploma or equivalent and at least 2-3 years of relevant experience.
  • Familiarity with research or clinical protocols, strong interpersonal skills, strong written and oral communication, and the ability to work as a member of a team as well as independently.
  • Experience working in settings with children, adolescents, and families.
  • CPR and/or phlebotomy certification a plus.
  • Must be able to prioritize and multitask.
  • The candidate must be willing to work an alternative workweek with weekend schedules.

Application Details and Instructions

Click here to apply. Please upload a cover letter and resume/CV as one document in the resume section on the application site. 

Child Mind Institute is an Equal Opportunity Employer, and is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are strongly encouraged to apply.

To learn more about the Child Mind Institute, please visit www.childmind.org.

No phone calls or recruiters, please. This position will remain open until filled.